Crisis Management "Expect the Unexpected".
To quote American Quaker poet, and fiery politician John Greenleaf Whittier, "Each crisis brings its word and deed." A crisis can consist of a laid off employee who appears with a firearm, an executive who receives death threats from an ex-girlfriend, the theft of sensitive company information, or a devastating flood. The key to crisis management is critical thinking--analyzing risk and planning ahead for it.
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